Who this helps
When a chart will not load, reinstalling is rarely the best first move. Cache, extensions, proxies, or system time are often easier causes to test.
If the web app fails but mobile works, the problem is likely the browser, extension, or local network setting, not the account itself.
A practical setup order
- Check service status first to rule out platform-wide issues.
- Test another browser or private window to remove extension conflicts.
- Check system time and proxy settings, which often affect login.
- For desktop, then try signing out, clearing cache, or reinstalling.
Common traps
- Reinstalling first can remove clues that would have identified the cause.
- If multiple devices fail, local settings are less likely to be the only issue.
- Browser extensions, especially blockers and privacy tools, are easy to overlook.
What to review later
- Does the issue happen only in one browser or device?
- Does a private window work?
- Did you recently install an extension, proxy, or security tool?
This article is for tool education and workflow planning only. It is not investment advice. Market data, feature locations, and broker support may vary by region, account, and official release; verify critical actions in TradingView and your account before acting.